University of North Carolina at Charlotte
Computer-Aided Facility Management 

Mission

• Implement a fully integrated Building Operations Management System and make it available to a wide variety of stakeholders on the UNCC intranet/internet web site.
• Include within the Building Operations Management System a scheduled Preventive Maintenance program, as well as on demand maintenance program.
• Link the system to the enterprise Banner system in order to allow for automated charge back of costs to requesting departments, and update the myriad of financial information.
• AOS was also asked to create an informal project module for UNCC's Design Services that handled projects under $300,000. This included budget, schedule, and scope management features.  Also, bring on line a new UNCC Parts Warehouse and Inventory system and link that to ARCHIBUS to create a system for ordering parts for Corrective, Preventive, and Project Work Requests, as well as share information back into Archibus for parts inventory and actual costs.

Challenges

• UNCC was on a strict, 3-month timeline to go-live with the Work Request System.
• Working with multiple groups, having multiple processes, required extensive process mapping and engineering.
• Integrating with a new system, Insite, which was new to UNCC.

Value Added

•  AOS was able to help UNCC get their new web-based Work Request System up and running on time.
• Part ordering with Insite was streamlined using the new ARCHIBUS System. 
• External charges are now easily tracked through Archibus, and costs can be applied to each work request when incurred versus having to manually track from Banner into the old work order system. 
• UNCC's Design Services now has a streamlined process for managing projects and a cohesive interaction with the shops for managing work requests, as well as with outside contractors. 
• Shops/Zones have a visual idea of what parts are available and can charge back for parts used on reimbursable request. Cost and part inventory are updated from the Insite system to Archibus on a nightly basis.
• Non-stock parts ordering is more manageable for Shops/Zones, making them more aware of the status of ordering and delivering of the part.

Key Figures

Business Section:      Education
Client Contact:            Mr. Ray Dinello 
Contact Info:               704-687-4680

Space:                        209 Buildings, Campus-wide
Employees:                 2000+

Services

• CAFM Needs Analysis & Information Assessment
• Business Process Improvement
• CAFM Implementation & Customization
• Enterprise Deployment – Web Overlay
• Project Management
• Training
• Technical & User Support
• Ongoing Maintenance